THE ROLE OF QUALITY MANAGEMENT part 1

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Due to nowadays, people are more concerned on their quality of life more than the past therefore healthcare centre is one option that satisfies their needed. Unfortunately, there were some medical errors had occurred in healthcare service which it was harmful human’s welfares. As a result, that situation reduced trustworthiness of healthcare’s image and it also effect on the financial crisis of the healthcare organizations.

Consequently, due to massive disadvantages impact which healthcare had confronted with such as discredit images, gained few profit, and etc. Therefore top managers or directors of healthcare centre are turned to consider and study so hard on how to improve their “quality and service” within healthcare to maintain loyalty customers and to gain more profit outcomes.

The managements have to understand the definition of “quality” with in healthcare. Then try to understand how it is changed over time and taking out the learning by mistake from the past to be benchmark for improving their processes.

Then define problems and key barriers by using the effective tools such as Six-sigma, TQM, Lean, and etc. in order to sort out problems.

The quality of healthcare

This part provided three perspectives of Healthcare;

First of all, it focused on “The quality in healthcare” which is an important measurement that consumers consider on these criteria when they would like to be cure. Secondly, the evolution of quality in healthcare, it provided history from the past up until now which it allows us to learn from mistake, and to know how quality in healthcare had been improved in recently. Lastly, the problems in healthcares which had been occur nowadays.

The Definition of the quality of healthcare

There are different definitions of the quality of healthcare. According to Buttell, et al., (2008), the most durable and widely cite definition of healthcare quality is formulated by the Institute of Medicine in 1990. It is defined as the degree to which health services for individuals and populat